FAQ's! (Frequently Asked Questions)
Q: What does HAV stand for?
A: Handmade and Vegan.
Q: Are your soaps really handmade and vegan?
A: Yep! All of our soaps, bubble baths, sugar scrubs and whatever else we sell are vegan-friendly (and we certainly DO NOT test our products on animals).
A: Yep! All of our soaps, bubble baths, sugar scrubs and whatever else we sell are vegan-friendly (and we certainly DO NOT test our products on animals).
Q: What's the benefit to buying your soaps verses the less expensive kind I can get at my supermarket, grocery, or drugstore? A: Good question. Using our soaps over more conventional brands has many benefits. For example, our soaps are vegan, and are not tested on animals. Also, the glycerin and shea butters in our soaps work as a great moisturizer, unlike commercial brand soaps that actually (despite their claims) strip away moisture from the skin. Believe it or not, those drugstore/supermarket soaps and 'beauty bars' are actually detergent bars. So when you start using our handmade products, your skin will thank you. As an added bonus, due to the moisture your skin will be receiving from our soaps, it will be more hydrated and you may find yourself able to use less lotion on your hands than you typically do.
Q: My soap has little crystals on the top... What's wrong with it?
A: Not to worry! Nothing is wrong with your soap, it is completely normal for this to happen, it has to do with the level of moisture in the air due to different climates. The crystals will go away as soon as you use your soap.
A: Not to worry! Nothing is wrong with your soap, it is completely normal for this to happen, it has to do with the level of moisture in the air due to different climates. The crystals will go away as soon as you use your soap.
Q: I ordered two grapefruit scented Luffa Glycerin Soaps and they are not the same shade of pink! What's wrong?
A: Once again, not to worry! Since our soaps are handmade they won't always end up looking exactly alike. However, we guarantee that no matter what color your soap comes out, they will always have the same quality and great scent you have come to know and love from gotta HAV soaps!
A: Once again, not to worry! Since our soaps are handmade they won't always end up looking exactly alike. However, we guarantee that no matter what color your soap comes out, they will always have the same quality and great scent you have come to know and love from gotta HAV soaps!
Q: Do you guys accept checks?
A: Yep! Contact us directly through the 'Contact Us' page if you wish to do so.
A: Yep! Contact us directly through the 'Contact Us' page if you wish to do so.
Q: Why are some of your bar soaps/bubble baths bigger/fuller than others?
A: Some of our bar soaps are larger than others because they are handmade. This means that our soaps are not 'cookie cutter shapes' like what you would get from a supermarket or drugstore. They are each individually made with love and care. Because of this we make sure that we at least put our standard amount of soap into each bar (listed in product description), then we usually add extra, rather than just throwing it away. Same goes for our bubble baths. We give you 8 ounces, then whatever is leftover after each batch is made gets divided amongst the bottles. In short: its a win-win for you because you get more than you usually would.
A: Some of our bar soaps are larger than others because they are handmade. This means that our soaps are not 'cookie cutter shapes' like what you would get from a supermarket or drugstore. They are each individually made with love and care. Because of this we make sure that we at least put our standard amount of soap into each bar (listed in product description), then we usually add extra, rather than just throwing it away. Same goes for our bubble baths. We give you 8 ounces, then whatever is leftover after each batch is made gets divided amongst the bottles. In short: its a win-win for you because you get more than you usually would.
Q: About how long do your soaps last?
A: The amount of time varies by usage. They tend to last a bit longer than store-bought soaps due to their high concentration. We recommend you keep them on a soap dish that allows for drainage of excess water so they don't melt.
A: The amount of time varies by usage. They tend to last a bit longer than store-bought soaps due to their high concentration. We recommend you keep them on a soap dish that allows for drainage of excess water so they don't melt.
Q: Are your products made in the U.S.A.?
A: Yep! Everything is handmade by us in America using ingredients purchased through all-American suppliers!
A: Yep! Everything is handmade by us in America using ingredients purchased through all-American suppliers!
Q: When do your products expire?
A: Since we want you to get the most out of your HAV soaps, we make our products when you order them. Due to this, their shelf life is prolonged. We also do not use added preservatives, so our soaps are not filled with the typical chemicals of your everyday supermarket soaps, and they are also better for your skin. This being said, our products last about 1 year after you purchase them. Also, over time, your soap may develop crystals on it, even while still in the packaging. If this happens, don't worry! It's just from the changing levels of humidity in the air.
A: Since we want you to get the most out of your HAV soaps, we make our products when you order them. Due to this, their shelf life is prolonged. We also do not use added preservatives, so our soaps are not filled with the typical chemicals of your everyday supermarket soaps, and they are also better for your skin. This being said, our products last about 1 year after you purchase them. Also, over time, your soap may develop crystals on it, even while still in the packaging. If this happens, don't worry! It's just from the changing levels of humidity in the air.
© 2016 HAV soaps, LLC.